Return & Exchange Policy

Return Conditions:
To be eligible for our return service, please ensure that you meet the following conditions:
Return requests must be submitted within 30 calendar days after receiving the goods.
The items must be unused, unwashed, unaltered, and in their original condition.
The items must have their original tags, labels, and packaging.
Personalized/customized items are generally not eligible for return unless there is a manufacturing defect.

Return Process:
If you need to initiate a return, please follow these steps:
Contact our customer service team within 30 calendar days and provide the order number and reason for return.
Our customer service team will provide return instructions and ensure that your return request is properly handled.
Once your return request is approved, we will provide you with the return address.
Please securely package the items.
The return package must be sent back using a traceable shipping method, and you will be responsible for the return shipping cost.

Refund Processing:
Once we receive the return package and confirm that the items meet the return conditions, we will process the refund.
The refund will be issued using the original payment method, and the refund amount will deduct the shipping fee and any applicable return processing fees.
Refund processing typically takes up to 5 business days after receiving the return. Please note that the exact time it takes to reflect in your account may vary depending on your bank or payment provider's processing speed.

Exchange Process:
If you need to exchange for a different size or color, please follow these steps:
Contact our customer service team within 30 calendar days and provide the order number and exchange request.
Our customer service team will guide you through the exchange process and provide exchange instructions.
Please package the items to be exchanged along with the detailed information about the exchange request and send them back using a traceable shipping method.
You will be responsible for the shipping cost of the exchange.

Manufacturing Defects and Incorrect Shipments:
If you receive items with manufacturing defects or incorrect shipments, please contact our customer service team immediately. We will resolve the issue as soon as possible and provide free return and exchange services.

Please note:

All returns and exchanges must comply with our return and exchange policy and follow the provided instructions.
You will be responsible for any shipping, customs, or import taxes incurred during the return and exchange process.
You are responsible for any damage or loss of items during the return and exchange process. Please ensure to use a secure shipping method and package the items properly.

If you have any questions or need further assistance, please feel free to contact our customer service team at service@pawscotton.com. We are committed to providing you with support and assistance.